Privacy Policy

We are pleased that you are visiting our website and appreciate your interest in our company. The protection and security of your personal data are of great importance to stilwerk Holding GmbH & Co. KG, Große Elbstraße 68, 22767 Hamburg ("stilwerk"), owner Alexander Garbe, and its subsidiaries. When collecting, processing, and using your personal data, we of course comply with the applicable data protection regulations, particularly the provisions of the German Federal Data Protection Act ("BDSG") and the Telemedia Act.

This privacy policy serves to inform you about the collection and use of your personal data in connection with the use of the website www.stilwerk.com and all its subdomains. It is important to us that you can always trust stilwerk to protect your data and that you know which personal data we collect, process, and use when you visit our website. Below, we provide you with detailed information about how we handle your data.

We reserve the right to continuously adapt the content of this privacy policy to the applicable legal requirements. We therefore recommend that you review this privacy policy periodically.

Name and Address of the Data Protection Officer:

SHIELD GmbH
Martin Vogel
Ohlrattweg 5
25497 Prisdorf
Phone: +49 4101 8050600
Email: info@shield-datenschutz.de
Hamburg, April 2021
For questions regarding data protection at stilwerk Holding GmbH & Co. KG and its subsidiaries, please contact our data protection officer at datenschutz@stilwerk.de.

1. Collection and Processing of Your Data

You can visit our website without providing personal details. In this case, only non-personal data, such as the name of your internet service provider or the type of your internet browser, is stored. These data are used exclusively to improve our offerings and do not allow any conclusions to be drawn about your identity.

Personal data is only collected if you voluntarily provide it to us via contact forms (e.g., inquiries or callback requests), when signing up for our newsletter, or when creating a customer account (required for making purchases or saving products to a wishlist). The collection, storage, and use of personal user data (e.g., name, email address, phone number, address) occur strictly in accordance with the German Federal Data Protection Act (BDSG) and the Telemedia Act (TMG).

Additionally, your data is used for managing and processing purchase contracts made via our platform. When you place an order, stilwerk provides the necessary data to the respective retailer for contract execution. Personal data required for payment processing is forwarded to a payment service provider under a data processing agreement.

With your consent, we use your email address to send our newsletter, which you can unsubscribe from at any time. If you grant us permission, we may also use your postal address to send invitations to events. This data usage is strictly for our own marketing purposes.

Customer inquiries regarding stores and product ranges in stilwerk locations are forwarded to the respective stores to ensure the best possible service.

You can object to the use of your data for marketing purposes or withdraw your consent at any time. In such cases, we will stop sending marketing emails, newsletters, or personal letters. Please contact service@stilwerk.de for this purpose.

We note that data transmission over the internet (e.g., communication via email) may have security vulnerabilities. Complete protection of data from third-party access is not possible.

2. Use of Google Analytics

This website uses Google Analytics, a web analytics service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google Analytics collects and stores data, which are used to create pseudonymized usage profiles to analyze visitor behavior and optimize our offerings.

Google Analytics uses "cookies," small text files stored on your device that allow an analysis of website usage. The data generated by cookies about your website usage is usually transferred to a Google server in the USA and stored there. However, due to applicable data protection regulations, Google anonymizes your IP address within EU member states or other contracting states of the European Economic Area before transmission. Only in exceptional cases is the full IP address transferred to a Google server in the USA and shortened there.

Google will use this information on behalf of the website operator to evaluate your website usage, compile reports on website activity, and provide other services related to website and internet usage. The IP address transmitted by your browser in the context of Google Analytics is not merged with other Google data.

You can prevent the storage of cookies by adjusting your browser settings; however, doing so may limit the functionality of this website. You can also prevent Google from collecting and processing data generated by cookies by downloading and installing the browser plugin available at this link.

This website has implemented the "gat._anonymizeIp();" code to ensure that IP addresses are collected only in an anonymized form (IP masking).

For more information, please refer to Google's privacy policy: Google Privacy Policy

https://policies.google.com/privacy?hl=de

3. Links to External Websites and Providers

Our website contains links in the form of web addresses, plugins, and embedded posts to other websites and providers or other services such as Facebook, Instagram, Pinterest, Vimeo, or YouTube. The use of these plugins is subject to the respective privacy policies of the service providers, as outlined in sections 4 to 6 of this privacy policy for Facebook, Instagram, and Pinterest. Further information on the company YouTube LLC, 901 Cherry Ave, San Bruno, CA 94066, USA, which is linked via embedded posts, can be found in YouTube’s privacy policy, a subsidiary of Google LLC, at https://policies.google.com/privacy?hl=en. Further information on the company Vimeo, Inc., 555 West 18th Street, New York, New York 10011, USA, which is linked via embedded posts, can be found in Vimeo’s privacy policy at https://vimeo.com/privacy.

4. Datenschutzerklärung für die Nutzung von Facebook-Plugins (Like-Button) und Facebook Pixel

Auf unseren Seiten sind Plugins des sozialen Netzwerks Facebook, 1601  South California Avenue, Palo Alto, CA 94304, USA, integriert. Die  Facebook-Plugins erkennen Sie an dem Facebook-Logo, dem “Like-Button”  (“Gefällt mir”) oder dem „Share-Button“ auf unserer Seite. Eine  Übersicht über die Facebook-Plugins finden Sie hier: http://developers.facebook.com/docs/plugins/.

Wenn Sie unsere Seiten besuchen, wird über das Plugin eine direkte  Verbindung zwischen Ihrem Browser und dem Facebook-Server hergestellt.  Facebook erhält dadurch die Information, dass Sie mit Ihrer IP-Adresse  unsere Seite besucht haben. Wenn Sie den Facebook “Like-Button”  anklicken, während Sie in Ihrem Facebook-Account eingeloggt sind, können  Sie die Inhalte unserer Seiten auf Ihrem Facebook-Profil verlinken.  Dadurch kann Facebook den Besuch unserer Seiten Ihrem Benutzerkonto  zuordnen. Wir weisen darauf hin, dass wir als Anbieter der Seiten keine  Kenntnis vom Inhalt der übermittelten Daten sowie deren Nutzung durch  Facebook erhalten. Weitere Informationen hierzu finden Sie in der  Datenschutzerklärung von Facebook unter http://de-de.facebook.com/policy.php

Facebook verwendet sog. “Pixel”, d.h. Informationen, die auf Ihrem  Computer gespeichert werden und eine Analyse der Benutzung der Website  ermöglichen. Die durch Pixel erzeugten Informationen über die Benutzung  dieser Website (einschließlich Ihrer IP-Adresse) und Auslieferung von  Werbeformaten werden an einen Server von Facebook in den USA übertragen  und dort gespeichert. Diese Informationen können von Facebook an  Vertragspartner von Facebook weitergegeben werden.

Sie können die Installation der Facebook Pixel durch eine  entsprechende Einstellung Ihrer Browser Software verhindern; wir weisen  Sie jedoch darauf hin, dass Sie in diesem Fall gegebenenfalls nicht  sämtliche Funktionen dieser Website vollumfänglich nutzen können. Durch  die Nutzung dieser Website erklären Sie sich mit der Bearbeitung der  über Sie erhobenen Daten durch Facebook in der zuvor beschriebenen Art  und Weise und zu dem zuvor benannten Zweck einverstanden.

4. Privacy Policy for the Use of Facebook Plugins (Like Button) and Facebook Pixel

Our pages integrate plugins from the social network Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA. You can recognize the Facebook plugins by the Facebook logo, the “Like” button (“Gefällt mir”), or the “Share” button on our page. An overview of Facebook plugins can be found here: http://developers.facebook.com/docs/plugins/.

When you visit our pages, a direct connection between your browser and the Facebook server is established via the plugin. As a result, Facebook receives the information that you have visited our site with your IP address. If you click the Facebook “Like” button while logged into your Facebook account, you can link the content of our pages to your Facebook profile. This allows Facebook to associate your visit to our pages with your user account. We would like to point out that, as the provider of these pages, we have no knowledge of the content of the transmitted data or how Facebook uses it. Further information can be found in Facebook’s privacy policy at http://de-de.facebook.com/policy.php.

Facebook uses so-called “pixels,” i.e., information stored on your computer that allows an analysis of website usage. The information generated by pixels about your use of this website (including your IP address) and the delivery of advertisements is transmitted to a Facebook server in the USA and stored there. This information may be shared by Facebook with Facebook’s contractual partners.

You can prevent the installation of Facebook pixels by adjusting your browser settings accordingly; however, please note that in this case, you may not be able to use all functions of this website to their full extent. By using this website, you consent to the processing of data collected about you by Facebook in the manner and for the purposes described above.

5. Privacy Policy for the Use of Instagram Plugins and Embedded Posts

Our pages integrate plugins from the social network Instagram LLC, 1601 Willow Rd, Menlo Park, CA 94025, USA. You can recognize the Instagram plugins by the Instagram logo on our page. An overview of Instagram plugins can be found here: https://www.instagram.com/developer/.

When you visit our pages, a direct connection is established between your browser and the Instagram server via the plugin. As a result, Instagram receives the information that you have visited our site with your IP address. If you click the Instagram button or post while logged into your Instagram account, Instagram can associate your visit to our pages with your user account. We would like to point out that, as the provider of these pages, we have no knowledge of the content of the transmitted data or how Instagram uses it. Further information can be found in Instagram’s privacy policy at https://help.instagram.com/155833707900388.

If you do not want Instagram to associate your visit to our pages with your Instagram user account, please log out of your Instagram account.

. Privacy Policy for the Use of Pinterest Plugins (Pin Button) and Embedded Posts

Our pages integrate plugins from the social network Pinterest Europe Ltd., Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland. You can recognize the Pinterest plugins by the Pinterest logo on our site. An overview of Pinterest plugins can be found here: https://developers.pinterest.com/.

When you visit our pages, a direct connection is established between your browser and the Pinterest server via the plugin. As a result, Pinterest receives the information that you have visited our site with your IP address. If you click the Pinterest “Pin Button” while logged into your Pinterest account, you can share the content of our pages on your Pinterest profile. This allows Pinterest to associate your visit to our pages with your user account.

We would like to point out that, as the provider of these pages, we have no knowledge of the content of the transmitted data or how Pinterest uses it. Further information can be found in Pinterest’s privacy policy at https://policy.pinterest.com/en/privacy-policy.

7. Disclosure of Personal Data for Advertising Purposes

When used for our own advertising purposes, your data is utilized within stilwerk Holding GmbH & Co. KG and its subsidiaries. Stilwerk uses the data for the technical implementation of the newsletter and, if applicable, for postal mailings.

We use the email marketing service provider MailChimp, operated by The Rocket Science Group, LLC, 512 Means Street, Suite 404, Atlanta, GA 30318, USA ("Rocket"), to send our newsletter. The data stored during your registration is transmitted to and stored by Rocket. This data is not shared with any other third parties.

After registration, MailChimp will send you an email to confirm your subscription. MailChimp also provides various analytical tools to track how newsletters are opened and used, such as the number of emails sent, whether emails were rejected, and whether users unsubscribed after receiving an email.

Additionally, MailChimp may integrate Google Analytics, a web analytics service provided by Google LLC, into the newsletters. Further information about MailChimp’s privacy practices can be found at http://mailchimp.com/legal/privacy/.

8. Payment Service Providers and Credit Check

When placing an order, in addition to the customer registration data, all information required for processing the order, such as the delivery address and payment details (e.g., credit card data), is collected.

Furthermore, our payment gateway provider Stripe (Stripe, Inc., 510 Townsend Street, San Francisco, CA 94103, USA) collects the IP address. This is used to protect customers and to prevent or detect any misuse of the website. Please note that the IP address is only processed in a shortened form to exclude any direct personal reference.

Additionally, Stripe stores information about the payment method, transaction amount, and purchase date. If you use the "Remember Me" feature at checkout, Stripe also saves your email address, payment method, CVC code, and credit card expiration date (if provided).

To ensure a secure and smooth payment process, we collaborate with Stripe and offer the following payment methods: Visa, MasterCard, PayPal, and Sofortüberweisung (via Klarna).

9. Cookies

stilwerk uses so-called cookies on its websites to allow web-based applications to manage the status of an online visit and enable seamless navigation between different services and content in the online store. Cookies also allow the website to provide users with recurring settings whenever they return.

A cookie is a small data file transferred to the user’s computer when they browse the stilwerk site. A cookie contains only information sent by stilwerk itself to the user’s computer – private data cannot be read from such a cookie.

If cookies are accepted by the user, stilwerk does not gain access to personal information. However, stilwerk can identify the user’s computer using cookies. stilwerk uses cookies so that customers can fill and manage their shopping cart during a session and to better tailor the stilwerk site to customers' needs.

stilwerk uses session cookies that are not permanently stored on the visitor's computer. These temporary cookies are discarded after leaving the site. The gathered information helps stilwerk analyze usage patterns and structures of the website, which allows for continuous optimization of the website, improving content and simplifying the user experience.

Additionally, stilwerk uses persistent cookies. These cookies remain on the customer’s computer to simplify shopping and registration services on future visits. For example, cookies can remember which items the customer has selected for purchase while they continue shopping. Furthermore, the user only needs to enter their password once on websites requiring login. Persistent cookies can be manually deleted by the user.

Most browsers accept cookies by default. In the security settings, temporary and stored cookies can be allowed or blocked independently. If cookies are blocked, certain features on the stilwerk pages may not be available, and some pages may not display correctly.

To use the shopping cart and checkout features on the stilwerk online store, session cookies must be allowed. The data processed by cookies is necessary for the stated purposes in order to protect our legitimate interests, as well as those of third parties, under Art. 6(1)(f) GDPR, or, pursuant to Art. 6(1)(b) GDPR, for the performance of the contract.

10. Right to Information and Revocation

Under the Federal Data Protection Act, you have the right to receive free information about your stored data as well as the right to correct, block, or delete this data.

You may revoke your consent to the storage of your data and its use for sending the newsletter at any time. You can exercise your revocation at any time by emailing service@stilwerk.de or by clicking the link provided in each newsletter.

11. Name and Address of the Data Controller

The data controller within the meaning of the General Data Protection Regulation (GDPR), other applicable data protection laws in the member states of the European Union, and other regulations of a data protection nature is:

stilwerk Holding GmbH & Co. KG
Große Elbstraße 68, 6th floor
22767 Hamburg

Managing Director: Alexander Garbe
Phone: +49 40 30621100
Email: service@stilwerk.de